Frequently Asked Questions
Find answers to common questions about our cleaning services
Booking & Scheduling
Booking is easy! Simply download the CleanIt Android app, create an account, select your service, choose your preferred date and time, and submit your booking. You'll receive confirmation and reminders for your appointment.
We offer flexible scheduling! Services are available Monday through Saturday, from 7:00 AM to 7:00 PM. We also accommodate weekend appointments and evening slots based on availability. Check the app for real-time availability in your area.
Yes! You can reschedule or cancel through the app up to 24 hours before your appointment at no charge. Cancellations made less than 24 hours before the service may incur a small fee.
Pricing & Payment
Pricing is based type of service, required worker, and any add-ons you select. The app provides a transparent quote before you confirm your booking. No hidden fees—what you see is what you pay!
We accept all major credit cards, debit cards, and mobile payment methods through the app. Payment is processed securely at the time of booking.
Yes! Booking recurring services (weekly, bi-weekly, or monthly) comes with discounts. The more frequently you book, the more you save. Check the app for current promotions.
About Our Services
We use professional-grade, eco-friendly cleaning products that are safe for your family, pets, and the environment. All products are non-toxic and hypoallergenic. If you have specific product preferences or allergies, let us know!
Service time varies based on your home's size and the type of cleaning:
- Regular cleaning: 2-4 hours
- Deep cleaning: 4-6 hours
- Move-in/out: 4-8 hours (depending on home size)
Absolutely! We love building relationships with our clients. If you have a preferred team, just let us know in the app notes, and we'll do our best to assign the same team for your recurring appointments.
CleanIt offers a wide range of home services including:
- Professional cleaning services
- Plumbing repairs and installations
- General home repairs
- Electrical services
- Carpentry work
- Painting services
- Moving assistance
- Handyman services
Safety & Trust
Yes! All our team members undergo thorough background checks before they start. Your safety and security are our top priorities.
Yes! CleanIt is fully insured and bonded. This means you have complete peace of mind knowing your home and belongings are protected.
We offer a 100% satisfaction guarantee! If you're not completely satisfied with your service, we'll return and make it right at no charge. If the issue can't be resolved, we offer a full refund.
Didn't find your answer?
Have a question not listed here? Visit our Help Center or contact us directly through the app. We're here to help!
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